Refund Policy

We strive to provide the best possible customer experience, including prompt shipping and hassle-free returns. If you are not completely satisfied with your purchase, you may return the product within 14 days of receipt, as long as it is in its original condition and packaging, and has not been damaged or tampered with.

Return Process: To initiate a return, simply contact our customer support team within 14 days of receiving your order. Our friendly and responsive agents will guide you through the return process and provide you with a return authorization number. Please ensure that the product is securely packed in its original packaging to prevent any damage during transit.

Refund or Exchange: Once the returned product is received and inspected, we will process a refund or exchange, as per your preference. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly. Please note that any shipping costs associated with the return or exchange will be the responsibility of the customer.

Conditions for Returns: To be eligible for a return, the product must meet the following conditions:

  1. The product must be in its original condition, free from any damage or tampering.
  2. The product must be returned with its original packaging, including all accessories and documentation.
  3. The return must be initiated within 14 days of receiving the order.
  4. If the your order was preordered for specific dimmension or quantity at your specific instruction we do not accept return and refund(only if the products are deffective or your instruction have not been fullfiled)

We reserve the right to refuse returns that do not meet the above conditions or are received after the 14-day return window.

Customer Satisfaction Guaranteed: At HomeLockTechnology, we are committed to your satisfaction. If you have any questions, concerns, or issues with your purchase, our dedicated customer support team is always ready to assist you. We strive to provide the best possible service and ensure that you are fully satisfied with your smartlock purchase.

Shop with confidence at HomeLockTechnology, knowing that your satisfaction is our top priority.